Essential Functions and Responsibilities:

The functions and responsibilities include but are not limited to:/p>

1. To report to work on time and in uniform, properly groomed with appropriate name tag.
2. Check in and out all guests as courteously and effectively as possible.
3. Post all charges correctly to guest accounts during shift.
4. Count bank at the beginning and end of the shift, balance all departments and make deposit with completed accuracy.
5. Take reservations for rooms as necessary.
6. Immediately answer all incoming calls.
7. Accurately and completely take and forward all messages.
8. Responsible for knowledge regarding groups, VIP’s, transients, special events.
9. Serve as an unending informational source for all hotel guests.
10. Show rooms and hotel facilities to guests and potential guests.
11. Monitor lobby for non-hotel guests and if they are non-hotel guests, politely ask for room keys from people in the lobby who are not supposed to be in the hotel.
12. Explain hotel facilities while showing people their rooms on the map.
13. Responsible for keeping necessary supplies on hand by informing the Front Office Manager/Supervisor of Front Desk needs.
14. Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance.
15. Encourage to visit local attractions, take tours and be familiar with hours of operations.
16. Call to arrange taxi services.
17. Attend necessary meetings
18. Resolve guest problems and complaints
19. Perform other related duties as requested by Management.
20. The agents are also responsible for setting up and replenishing the grab and go breakfast.

Qualifications:

1. Must demonstrate customer service skills.
2. Cash handling skills required.
3. Must be available to work on any day of the week and shift.
4. Must be able to complete work timely and accurately with attention to detail.
5. Must be a self-starter with the ability to work unsupervised and manage multiple priorities.
6. Perform job in a friendly, professional manner, and with the greatest amount of Aloha toward guests and fellow employees.
7. Able to lift/carry up to 15 pounds.

How to Apply:

If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

Corporate and Property Communications:

Must communicate with the Vice President of Finance, regularly updating the status of special projects, works in progress, owner and employee issues, and operational challenges. Must be proactive and openly communicate with corporate executives on topics relating to property/AOAO operations, finance, human resources, owner issues, and any other issues that arise which may impact the overall performance of the resort.

Essential Functions and Responsibilities:

1. Establish and maintain a documented system of accounting policies and procedures. Provides accounting advice to other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues.
2. Oversee the operations of the accounting department, including the design of the organizational structure to achieve departmentls and objectives. Achieves accounting operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, customer-service, safety, security, and health standards; identifying and resolving problems; completing audits; identifying, developing, and implementing system improvements.
3. Effectively lead the employees, through involved participation and effective communication. Identify challenges and opportunities and develop specific actions plans for follow up.
4. Manages employee outcomes by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
5. Regularly communicating, coaching, teaching, and counseling, develop a high level of loyalty and support towards the company.
6. Maintain a system of controls over accounting transactions. Confirms financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports.
7. Monitor and maintain adequate cash flows.
8. Ensure that accounts payable are paid in a timely manner.
9. Ensure that accounts receivable is collected promptly for both rental and AOAO.
10. Ensure that adequate work papers are maintained.
11. Maintain the chart of accounts.
12. Ensure the issuance of timely and completed financial statements.
13. Coordinate and manage the process of preparation of the annual property budgets and forecasts.
14. Ensure financial plans are consistent with company goals.
15. Provide financial analysis as needed for AOAO capital investments, pricing, contract negotiations, and cost control.
16. Coordinate the information to external Auditors for annual audits.
17. Comply with state and federal reporting requirements.
18. Communicate with outside banks, vendors, audit firms, insurance agents.
19. Monthly P&L review with Property Managers and Executive Management.
20. Protects organization value by keeping information confidential; cautioning others about potential breeches.
21. Avoids legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures.
22. Improves accounting and management job knowledge by attending educational workshops; reviewing professional and technical publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
23. Performs other duties and/or projects as required or assigned by management.

Qualifications:

Must be able to perform each essential duty satisfactorily to the requirements listed below are representative of the knowledge, skill and/or ability required.

Education and Experience:

Minimum bachelor’s degree from four-year college or university with emphasis in accounting. Five (5) or more years accounting management experience or equivalent combination of education and experience. CPA license not required.

Knowledge:

Extensive knowledge of hotel accounting, operating budgets, cost analysis, sales & marketing, reservations, rooms, housekeeping & maintenance operations and food & beverage where applicable. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and bottom-line objectives.

Language & Communication Skills:

Must have excellent written and verbal communication skills. Ability to read, write and interpret correspondence, reports, proposals, bids for contracts. Exceptional verbal and written communication skills and the ability to deliver effective oral presentations to owners and internal departments.

Reasoning Ability:

Must possess common sense, reasoning, and judgment ability.

Technical/Computer Skills:

Must be proficient in Microsoft Office 365, Outlook, Word, Excel, and PowerPoint. Must have a good working knowledge of the internet and web sites.

How to Apply:

If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

Essential Functions and Responsibilities:

1. First point of contact for user IT support and help desk functions.
2. Responsible for on-demand property support jobs, both locally and interisland.
3. Responsible for physical inventory/reconciliation duties.
4. Assist in ordering, imaging and deploying hardware and software as directed.
5. Understand and actively participate in setting up and managing Castle’s SharePoint and Office 365 site.
6. Fully support all users of the new Castle Technology Stack and assist at time of transition and implementation.
7. Coordinate owner/unit onboarding and offboarding via provided ticket system. Implementation will be done by team leads, but the coordination and planning by the IT Support Tech.
8. Assist with PCI compliance and GDPR initiatives.

Required Qualifications:

1. Must be proficient in Microsoft Office 365 programs including, but not limited to: Exchange, SharePoint, One Drive, Word, Excel, Outlook and PowerPoint.
2. Familiar with Microsoft operating systems including, but not limited to: Server 2016, Server 2012, Windows 10, Windows 7.
3. Knowledgeable in Windows networking, structure and management, including active directory.
4. Strong interpersonal skills, analytical/problem-solving abilities.
5. Interisland travel up to 10% of work time.

Essential Functions and Responsibilities:

1. Bachelor’s or IT equivalent degree.
2. Support accounts payable and receivable operations, manage full-cycle payable process.
3. Prepare analysis, payment schedule, and reconciliations.
4. Manage fixed asset ledger and funding needs.
5. Prepares financial statements by gathering and analyzing information from the property management system and from various departments.
6. Support implementation, maintenance and adherence to internal controls and accounting procedures ensuring compliance with GAAP.
7. Assist in monthly, quarterly, and annual financial preparation.
8. Performs general ledger account reconciliations, verify accuracy of data, and report, identify, and correct errors made by both internal and external personnel.
9. Prepares payments by accruing expenses; assigning account numbers; reconciling accounts.
10. Maintains and reconcile all bank and balance sheet accounts.
11. Ensures compliance with and timely preparation of all required local and state taxes.
12. Answers accounting and financial questions by researching and interpreting data.
13. Develops and implements accounting procedures by analyzing current procedures; recommending changes.
14. Serves as point of contact for property level personnel for accounting subject matters.
15. Assist with budget planning/reporting, financial auditing, and process improvements.
16. Occasionally travels to properties to support and train on-site personnel.
17. Ad-hoc reporting and special projects, as requested.

How to Apply:

If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.